xoplay Privacy Policy

When you register and use xoplay, we collect certain personal information that is necessary to operate your account and provide our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you use when making deposits or withdrawals via GCash, Maya, or other supported local methods. We also collect technical data such as your IP address, device type, browser version, and session activity logs to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm your eligibility to play. All information collected is stored securely and accessed only by authorised personnel who need it to carry out their duties. We do not collect more data than is reasonably necessary for the purposes described in this policy. If you contact our support team, we may also retain records of that correspondence to help resolve any future queries you raise.

The personal data we hold about you is used primarily to create and manage your xoplay account, process your deposits and withdrawals, and verify your identity in line with applicable regulations. We also use your information to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may use your contact details to send promotional communications about bonuses, new games, or platform features that may be of interest to you as a Filipino player. Your data helps us detect and prevent fraudulent activity, money laundering, and other conduct that could harm the integrity of the platform or other players. We analyse aggregated, anonymised usage data to understand how players interact with our sports betting, live casino, and slot game sections so that we can improve navigation and content. We will never use your personal data for purposes that are incompatible with those described here without first obtaining your consent. If you wish to withdraw consent for marketing communications at any time, you may do so by contacting our support team.

xoplay does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, and customer support tools — but only to the extent necessary for them to perform their services on our behalf. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and we will comply with such obligations while taking reasonable steps to notify you where permitted. If xoplay undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be informed of any material changes to how your data is handled as a result. We do not transfer your personal data outside of jurisdictions that provide an adequate level of data protection without putting appropriate safeguards in place. Any sharing of data is always carried out in a manner consistent with the purposes described in this policy.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. In the Philippines, gaming operators are required to maintain certain records for a minimum period as specified by applicable regulations, and we will retain your data for at least that duration even if you close your account. Transaction records, identity verification documents, and account activity logs may be kept for up to seven years following account closure to satisfy anti-money laundering and financial reporting requirements. Data that is no longer required for any legitimate purpose will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account and personal data, we will process that request promptly and confirm what data, if any, we are required to retain by law. We review our data retention practices periodically to ensure that we are not holding information for longer than necessary. You may contact our support team at any time to ask about the specific retention period that applies to your account data.

As a player based in the Philippines, you have a number of rights in relation to the personal data that xoplay holds about you. You have the right to request access to your personal data and to receive a copy of the information we hold, free of charge, within a reasonable timeframe. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You have the right to object to the processing of your data for direct marketing purposes, and we will honour that objection promptly. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within a reasonable period.

xoplay uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience on both desktop and mobile devices. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as keeping you logged in and remembering your preferences. We also use analytical cookies to understand how players navigate the site, which pages are visited most frequently, and where users encounter difficulties, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit the features available to you on the platform. We do not use cookies to build advertising profiles or to track your activity across third-party websites. Any data collected through cookies is handled in accordance with the same security and confidentiality standards that apply to all personal data described in this policy. For more information about the specific cookies we use and how to manage them, please visit our FAQ page.

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and the xoplay platform is encrypted using industry-standard protocols, and our servers are protected by firewalls and access controls that restrict entry to authorised personnel only. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Payment data is handled through certified payment processors and is never stored in full on our own systems, reducing the risk of financial data exposure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable Philippine regulations as promptly as possible. We also encourage you to take steps to protect your own account by using a strong, unique password and enabling any additional security features available on the platform. If you suspect that your account has been compromised, please contact our support team immediately so that we can take appropriate action.

xoplay reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements in the Philippines. When we make material changes, we will update the date at the top of this page and, where appropriate, notify registered players through the platform or by email. Your continued use of xoplay after any updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of how your personal data is being handled. If you have any questions or concerns about this Privacy Policy or the way we handle your data, please reach out to our support team using the contact details provided in the footer below. We are committed to addressing your concerns promptly and transparently. The most current version of this policy will always be accessible at this URL and supersedes all previous versions.